SKU: 5973738581

Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations

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Description

Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service OperationsCut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the

Cut warranty costs by reducing fraud with transparent processes and balanced control

Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy.

Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain--supporting the process far beyond just fraud reduction.

  • Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud
  • Uncover issues in your company's warranty processes
  • Learn methods to detect and prevent fraudulent activities
  • Implement a robust system of warranty cost control

Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.



Binding Type: Hardcover
Publisher: Wiley
Published: 06/13/2016
ISBN: 9781119223887
Pages: 400
Weight: 1.20lbs
Size: 9.10h x 6.20w x 1.30d
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SKU: 5973738581

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Matthew J. Roegge
Waukegan, US
★★★★★ 5
Good point of entry into Star Wars comics
Format: Paperback
I love Star Wars and have been enjoying seeing the expanded universe. Honestly, sometimes the focus on Jedis and Siths is a bit of a distraction from understanding what life would be like in that galaxy.
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Reviewed in the United States on May 6, 2024
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Samuel Smiderle
Cuba, US
★★★★★ 3
Slightly damaged
Format: Paperback
Arrived quickly but was slightly damaged, not too big of a deal since I got it on sale
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Reviewed in the United States on October 11, 2025
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Eric J
Alexandria, US
★★★★★ 5
Great set of stories that ties in many of your favorite charecters
Format: Paperback
A simple yet great set of stories that tie in many of your favorite characters into the Galaxy's Edge/Baatu environment. I am not a huge comic reader, but I did very much enjoy. It is a quick read overall.
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Reviewed in the United States on February 28, 2020
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Justin Burgess
Belleville, US
★★★★★ 5
Worth a read in preparation for visiting Disney
Format: Paperback
Probably not the greatest Star Wars story but entertaining and ties in nicely if you are visiting Disney’s Galaxy’s Edge
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Reviewed in the United States on February 20, 2020
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UPOP
Belleville, US
★★★★★ 4
Nice backstory to Galaxy's Edge
Format: Paperback
This is a cool book. Just visited Galaxy's Edge recently, so it's fun to see the park and characters represented in comic form.
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Reviewed in the United States on March 22, 2023

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